FREE DELIVERY AND RETURNS ON UK ORDERS | EXTENDED CHRISTMAS RETURNS

RETURNS & EXCHANGES

CANCELLING AN ORDER

If you cancel your order shortly after placing it, it is possible that we may be unable to prevent goods you have ordered being despatched. Please see below for details on returning/exchanging an item.

 

RETURNS AND EXCHANGES

Elizabeth Parker will accept returns and exchanges on any unwanted product, providing it is returned in its original packaging, condition and is unused.

If you would like to make a return or exchange please email us or call us on +44 (0)1933 223603.

 

Free UK RETURNS

To take advantage of our free UK returns offer you will need to contact us within 7 working days of receiving the goods.  You will be given a unique returns code which should be written on the returns slip.  Please ensure the returns slip is included in the package being returned.

We will then issue you via email with a returns label which is valid for 24 hours.  You will be contacted by us to confirm when it is convenient for us to issue the label. Please note it is your responsibility to print this label, securely attach it to the original packaging we sent the item in and post it back to us.

 

UK RETURNS

If you wish to return your order after our free UK returns offer has expired, you will still need to request a unique returns code which should be written on the returns slip.  Please ensure the returns slip is included in the package.  All returns will need to be sent back within 30 working days of receiving the goods.  We cannot accept any returns after this period.  For returns which fall outside our free return offer time frame all return costs will need to be met by you.

Any exchanges or refunds will be made once the unwanted goods are received and deemed to be in their original state by us.

 

 

OUTSIDE THE UK RETURNS

If you are outside of the UK, you will need to pay the return postage costs and arrange the return within 14 days of receipt of the goods.

Any exchanges or refunds will be made once the unwanted goods are received and deemed to be in their original state by us.

 

RETURNING FAULTY GOODS 

In the unlikely event of receiving faulty goods please email or call us on +44 (0)1933 223603.

Address for Returns
Elizabeth Parker Promotions Ltd,
6 Bentley Court, Paterson Road, Finedon Road Industrial Estate,
Wellingborough,
Northamptonshire, NN8 4BQ UK.
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