UK DELIVERY & RETURNS
Free Delivery: We're pleased to offer free UK delivery by Royal Mail or a carefully selected courier. This is usually a 1-2 day service, though please allow up to a week before reporting an item as undelivered from receiving our despatch confirmation email.
Signed For Next Day Delivery: If you need your item the next day and order before 2pm, you can opt for our next day delivery (£6.00) option. This is a guaranteed service offered by Royal Mail. Excludes Saturday, Sunday and Bank Holidays.
Free UK Returns
To take advantage of our free UK returns offer you will need to contact us within 7 working days of receiving the goods. You will be given a unique returns code which should be written on the returns slip. Please ensure the returns slip is included in the package being returned.
We will then issue you via email with a returns label which is valid for 24 hours. You will be contacted by us to confirm when it is convenient for us to issue the label. Please note it is your responsibility to print this label, securely attach it to the original packaging we sent the item in and post it back to us.
Christmas Returns: Our extended Christmas returns policy is valid from 25th November 2019 and you’ll have until 17th January 2020 to inform us that you would like to return items purchased during this time.
Elizabeth Parker cannot guarantee specific delivery dates therefore, please allow normally 3-5 working days after confirming acceptance of your order and a minimum of 14 working days for international shipment. Please note that working days exclude Saturdays, Sundays and National Bank Holidays.
Deliveries will be made by Royal Mail or courier to the delivery address stipulated in your order. Please feel free to email us or call us on +44 (0)1933 223603 to discuss alternative arrangements. Any delivery time scales are indicative only and do not constitute binding obligations on us. Delivery time is subject to product availability and clearance of payment. If we ourselves are not able to deliver your goods within 7 days of the date of your order, we shall notify you by e-mail to arrange a later date for delivery and giving you the option of cancelling your order. We will send you a confirmation by email, to tell your order has been despatched.
Elizabeth Parker cannot be held responsible should local customs & authorities wish to confiscate any particular item ordered or charge any Import duty on such items. The recipient is responsible for paying the duty. We cannot guarantee that the sale and delivery of our goods to your particular country or location is permissible so please be aware of your own geographic import restrictions and duties that may apply by law.