International Delivery, Returns & Exchanges
INTERNATIONAL DELIVERY
Shipping Costs to Countries within the EU
|
Delivery Option |
Normal Delivery Time |
Shipping Cost |
|
Non-Standard Delivery |
7-14 days |
£13.00 |
|
Express |
To be advised |
£33.00 |
Shipping Costs to The Rest of The World
|
Delivery Option |
Normal Delivery Time |
Shipping Cost |
|
Non-Standard Delivery |
7-14 days |
£21.00 |
|
Express |
To be advised |
£45.00 |
Non - Standard International Delivery: Typically, we use Royal Mail or Royal Mail Tracked services. Delivery times will vary and usually take between 7 -14 days, although please allow up to 20 days from receiving our dispatch confirmation email before reporting an item as undelivered.
Express International Delivery: Typically, we use DHL, FedEx or TNT for our Express International Delivery. We will pick the most suitable courier for your destination. Please feel free to contact us to confirm the delivery times. Once we receive your order, we will advise you of your tracking number and you will be able to view updates from the courier.
I AM IN THE EU – WILL MY ORDER BE DELAYED?
We are still shipping and delivering to all EU countries. However, BREXIT has caused some issues which could mean a delay with your order. If the item you are considering is time sensitive e.g. birthday present, please take this into consideration before placing an order.
HOW WILL I KNOW WHEN MY ITEM HAS BEEN DISPATCHED?
You will receive confirmation once your order has been placed, we will then notify you when it has been dispatched. For orders over a certain value a tracking number will be provided in the dispatch email.
Please be aware that these emails may find themselves in your junk or clutter mailboxes.
WILL I NEED TO PAY TAXES, DUTIES AND VAT?
All taxes and charges associated with shipping must be met by you (the Customer). These will include handling charges, duties & excise and your countries VAT (taxes) at the prevailing rate. Please remember these will be charged in the home currency and using your countries current exchange rate.
All our prices include UK VAT, this VAT charge will be removed at checkout for all our customers ordering outside of the UK. Please note that this VAT amount will be removed from the overall product price.
If you need any assistance with understanding these charges better, please contact us for further information on sales@elizabethparker.co.uk or contact your countries Revenue and Customs Office.
Elizabeth Parker cannot be held responsible should your local customs/authorities wish to confiscate any particular item ordered. We cannot guarantee that the sale and delivery of our goods to your particular country or location is permissible so please be aware of any import restrictions that may apply by law in your geographic area.
CAN I CANCEL MY ORDER?
As we operate a quick order to dispatch turnaround at Elizabeth Parker, if you cancel your order shortly after placing it, it is possible that we may be unable to prevent the goods you have ordered from being dispatched. Please see below for details on returning/exchanging an item.
INTERNATIONAL RETURNS (for returns from outside of the UK)
We always hope that you’re happy with your Elizabeth Parker order. However, in the unlikely event that you decide the items are not quite right, you can return your order to us in the UK within 14 days of receipt.
Please ensure that you contact our overseas return team on sales@elizabethparker.co.uk to obtain a returns code and special address label – no items can be returned or refunded without this code.
We also kindly request that you mark the package as “returned items” on the Customs Declaration form in order to avoid any unnecessary duty fees and delays in customs.
Please note the following when returning an item to us from outside of the UK:
- For orders from outside of the UK, all return costs are the responsibility of the customer. You (The Customer) will need to arrange for suitable carriage to send the item back to us and pay for any relating shipping costs, taxes and customs charges.
- We always recommend that you use a carrier that provides proof of postage, as Elizabeth Parker will not be responsible if the item fails to reach us.
- Any refunds will be made once the unwanted goods are received and deemed to be in their original state by us. Items must be returned in perfect condition: unused, and in the original packaging. Elizabeth Parker reserves the right to refuse a refund on items deemed not to be resalable.
- Upon receipt of items, the original payment source used for the purchase will be credited with the cost of the goods only.
- In the unlikely event that you receive an item that is damaged, faulty or incorrect please contact our team at sales@elizabethparker.co.uk in order to get the issue resolved.
Your statutory rights are not affected.
Oct 2023