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UK DELIVERY

Free Delivery: We're pleased to offer free UK delivery by Royal Mail or a carefully selected courier.  This is usually a 2-3 day service, though please allow up to a week before reporting an item as undelivered from receiving our despatch confirmation email.

Please beware that due to Covid -19 there may be some delay in delivery - please bare with us. 

Signed For Next Day Delivery: If you need your item the next day and order before 2pm, you can opt for our next day delivery (£6.00) option. This is a guaranteed service offered by Royal Mail. Excludes Saturday, Sunday and Bank Holidays.

UK RETURNS 

Free UK Returns

To take advantage of our free UK returns offer you will need to contact us within 7 working days of receiving the goods.  You will be given a unique returns code which should be written on the returns slip.  Please ensure the returns slip is included in the package being returned.

We will then issue you via email with a returns label which is valid for 24 hours.  You will be contacted by us to confirm when it is convenient for us to issue the label. Please note it is your responsibility to print this label, securely attach it to the original packaging we sent the item in and post it back to us.

DELIVERY NOTES 

Elizabeth Parker cannot guarantee specific delivery dates therefore, please allow normally 3-5 working days after confirming acceptance of your order and a minimum of 14 working days for international shipment. Please note that working days exclude Saturdays, Sundays and National Bank Holidays.

Deliveries will be made by Royal Mail or courier to the delivery address stipulated in your order. Please feel free to email us or call us on +44 (0)1933 223603 to discuss alternative arrangements.  Any delivery time scales are indicative only and do not constitute binding obligations on us. Delivery time is subject to product availability and clearance of payment. If we ourselves are not able to deliver your goods within 7 days of the date of your order, we shall notify you by e-mail to arrange a later date for delivery and giving you the option of cancelling your order. We will send you a confirmation by email, to tell your order has been despatched.

Elizabeth Parker cannot be held responsible should local customs & authorities wish to confiscate any particular item ordered or charge any Import duty on such items. The recipient is responsible for paying the duty. We cannot guarantee that the sale and delivery of our goods to your particular country or location is permissible so please be aware of your own geographic import restrictions and duties that may apply by law. 

INTERNATIONAL DELIVERY

Please note all Europe sales have been suspended due to border closures. 

Free Standard Worldwide Shipping on Orders Over £70: Spend more than £70 with Elizabeth Parker and we will ship your item internationally for free using standard international shipping (either Royal Mail or a courier service).  Standard international shipping is usually a 5-7 day service, though please allow up to 14 days before reporting an item as undelivered from receiving our despatch confirmation email.

Standard International Delivery: If your order is less than £70, standard international shipping is charged as follows: 

Europe: £8.00 
Rest of the World: 10.50 

Standard international shipping is usually a 5-7 day service, though please allow up to 14 days before reporting an item as undelivered from receiving our despatch confirmation email.

Express International Delivery: Typically we use DHL, Fedex or TNT for our Express International Delivery Service (£25 for USA and £30 for the Rest of the World). 

Delivery times will vary depending on your location. Once we receive your order we will advise of your tracking number and give an estimated delivery time.

DELIVERY NOTES 

EU / ROW customers – all prices exclude taxes and duties. Elizabeth Parker cannot be held responsible should local customs & authorities wish to confiscate any particular item ordered or charge any Import duty on such items. The recipient is responsible for paying the duty. We cannot guarantee that the sale and delivery of our goods to your particular country or location is permissible so please be aware of your own geographic import restrictions and duties that may apply by law. 

Elizabeth Parker cannot guarantee specific delivery dates therefore, please allow normally 3-5 working days after confirming acceptance of your order and a minimum of 14 working days for international shipment. Please note that working days exclude Saturdays, Sundays and National Bank Holidays.

Deliveries will be made by Royal Mail or courier to the delivery address stipulated in your order. Please feel free to email us or call us on +44 (0)1933 223603 to discuss alternative arrangements.  Any delivery time scales are indicative only and do not constitute binding obligations on us. Delivery time is subject to product availability and clearance of payment. If we ourselves are not able to deliver your goods within 7 days of the date of your order, we shall notify you by e-mail to arrange a later date for delivery and giving you the option of cancelling your order. We will send you a confirmation by email, to tell your order has been despatched.

EU / ROW customers – all prices exclude taxes and duties. Elizabeth Parker cannot be held responsible should local customs & authorities wish to confiscate any particular item ordered or charge any Import duty on such items. The recipient is responsible for paying the duty. We cannot guarantee that the sale and delivery of our goods to your particular country or location is permissible so please be aware of your own geographic import restrictions and duties that may apply by law. 

CANCELLING AN ORDER

If you cancel your order shortly after placing it, it is possible that we may be unable to prevent goods you have ordered being despatched. Please see below for details on returning/exchanging an item.

RETURNS AND EXCHANGES

Elizabeth Parker will accept returns and exchanges on any unwanted product, providing it is returned in its original packaging, condition and is unused.

If you would like to make a return or exchange please email us or call us on +44 (0)1933 223603. 

OUTSIDE OF THE UK RETURNS 

If you are outside of the UK, you will need to pay the return postage costs and arrange the return within 14 days of receipt of the goods.

Any exchanges or refunds will be made once the unwanted goods are received and deemed to be in their original state by us.

All Elizabeth Parker products are designed by our in-house team at our HQ Studio in Northamptonshire, the home of many celebrated menswear brands. These designs are then brought to life in our workshops.