UK Delivery, Returns & Exchanges

UK DELIVERY  

Standard Delivery: We're pleased to offer free UK delivery by Royal Mail or a carefully selected courier with every UK order.  This is usually a 5-7 working day* service, though please allow up to a week before reporting an item as undelivered from receiving our dispatch confirmation email. 

Signed For Next Day Delivery: If you need your item the next day and order before 2pm, you can opt for our next working day* delivery (£8.50) option. This is a guaranteed service offered by Royal Mail.

Any delivery time scales are indicative only and do not constitute binding obligations on us. Delivery time is subject to product availability and clearance of payment. If we ourselves are not able to deliver your goods within 7 days of the date of your order, we shall notify you by e-mail to arrange a later date for delivery and giving you the option of cancelling your order. We will send you a confirmation by email, to tell your order has been despatched.

*Please note that working days exclude Saturdays, Sundays and National Bank Holidays.

HOW WILL I KNOW WHEN MY ITEM HAS BEEN DISPATCHED?

You will receive confirmation once your order has been placed, we will then notify you when it has been dispatched. For orders over a certain value a tracking number will be provided in the dispatch email.

Please be aware that these emails may find themselves in your junk or clutter mailboxes.

CAN I CANCEL MY ORDER?

As we operate a quick order to dispatch turnaround at Elizabeth Parker, if you cancel your order shortly after placing it, it is possible that we may be unable to prevent the goods you have ordered from being dispatched. Please see below for details on returning/exchanging an item.

UK RETURNS, REFUNDS AND EXCHANGES

 We always hope that you’re happy with your Elizabeth Parker order. However, in the unlikely event that you decide the items are not quite right, you can of course, return your order to us in the UK for a refund or replacement.

Free UK Returns

To qualify for free UK carriage of returned goods you must contact us within 7 days of receiving the goods. You will be given a unique returns code which should be written on the returns slip. 

Please ensure the returns slip is included in the package being returned. We will then issue you via email, a returns label which is valid for 24 hours.  You will be contacted by us to confirm when it is convenient for us to issue the label. Please note it is your responsibility to print this label, securely attach it to the original packaging we sent the item in and post it back to us.

UK Returns

If you wish to return your order after our free UK returns offer has expired (7 days after receipt of your order), you will still need to request a unique returns code which should be written on the returns slip.  Please ensure the returns slip is included in the package.  All returns will need to be sent back within 30 working days of receiving the goods.  We cannot accept any returns after this period.  For returns which fall outside our free return offer time frame all return costs will need to be met by you.

Please note the following when returning an item:

• Any refunds will be made once the unwanted goods are received and deemed to be in their original state by us. Items must be returned in perfect condition: unused, and in the original packaging. Elizabeth Parker reserves the right to refuse a refund on items deemed not to be resalable.

• Upon receipt of items, the original payment source used for the purchase will be credited with the cost of the goods only.

• In the unlikely event that you receive an item that is damaged, faulty or incorrect please contact our team at sales@elizabethparker.co.uk in order to get the issue resolved.

Oct 2023