Shipping policy

UK DELIVERY  

Standard Delivery: We're pleased to offer free UK delivery by Royal Mail or a carefully selected courier with every UK order.  This is usually a 5-7 working day* service, though please allow up to a week before reporting an item as undelivered from receiving our dispatch confirmation email. 

Signed For Next Day Delivery: If you need your item the next day and order before 2pm, you can opt for our next working day* delivery (£11.00) option. This is a guaranteed service offered by Royal Mail.

Any delivery time scales are indicative only and do not constitute binding obligations on us. Delivery time is subject to product availability and clearance of payment. If we ourselves are not able to deliver your goods within 7 days of the date of your order, we shall notify you by e-mail to arrange a later date for delivery and giving you the option of cancelling your order. We will send you a confirmation by email, to tell your order has been despatched.

*Please note that working days exclude Saturdays, Sundays and National Bank Holidays.

HOW WILL I KNOW WHEN MY ITEM HAS BEEN DISPATCHED?

You will receive confirmation once your order has been placed, we will then notify you when it has been dispatched. For orders over a certain value a tracking number will be provided in the dispatch email.

Please be aware that these emails may find themselves in your junk or clutter mailboxes.

CAN I CANCEL MY ORDER?

As we operate a quick order to dispatch turnaround at Elizabeth Parker, if you cancel your order shortly after placing it, it is possible that we may be unable to prevent the goods you have ordered from being dispatched. Please see below for details on returning/exchanging an item.

INTERNATIONAL DELIVERY  

IMPORTANT UPDATE REGARDING USA ORDERS:

Parcels will be sent DDP (delivered duty paid), duties and taxes will be calculated at checkout and added to the value of your order.

WHAT ARE YOUR INTERNATIONAL SHIPPING CHARGES?

Shipping Costs to The Rest of The World

Non - Standard International Delivery: Typically, we use Royal Mail or Royal Mail Tracked services. Delivery times will vary and usually take between 7 -14 days, although please allow up to 20 days from receiving our dispatch confirmation email before reporting an item as undelivered.

Express International Delivery: Typically, we use DHL, FedEx or TNT for our Express International Delivery. We will pick the most suitable courier for your destination. Please feel free to contact us to confirm the delivery times. Once we receive your order, we will advise you of your tracking number and you will be able to view updates from the courier. 

HOW WILL I KNOW WHEN MY ITEM HAS BEEN DISPATCHED?

You will receive confirmation once your order has been placed, we will then notify you when it has been dispatched. For orders over a certain value a tracking number will be provided in the dispatch email.

Please be aware that these emails may find themselves in your junk or clutter mailboxes.

WILL I NEED TO PAY TAXES, DUTIES AND VAT?

Please note that international orders (including the EU) may be subject to local customs duties, taxes and delivery charges, which are levied once a shipment reaches your country. The customer is responsible for any additional duty, taxes or fees applicable in their country. Customs policies vary widely from country to country and we advise you to contact your local customs office for further information.

IMPORTANT UPDATE REGARDING USA ORDERS:

Parcels will be sent DDP (delivered duty paid), duties and taxes will be calculated at checkout and added to the value of your order.

All our prices include UK VAT, this VAT charge will be removed at checkout for all our customers ordering outside of the UK. Please note that this VAT amount will be removed from the overall product price.